1. Subscription cancellations
You can cancel your Dialo subscription at any time. Your cancellation takes effect at the end of the current paid billing period, and we will not charge the next renewal.
2. First payment refunds
If Dialo is not right for you, you may request a refund of your first subscription payment within 7 days of that charge. Approved refunds are returned to the original payment method where possible.
3. Renewals
Renewal payments are generally non-refundable once a new billing period begins. If you believe you were charged after properly canceling, contact us and we will review it.
4. Usage and third-party costs
Consumed telephony, carrier, messaging, or other third-party usage charges may not be refundable once incurred, particularly where Dialo has already paid the underlying provider.
5. Duplicate or incorrect charges
If you were charged twice, charged the wrong amount, or charged because of a technical error, contact us. Valid billing errors will be corrected.
6. How to request a refund
Email [email protected] with the email address on your account, the date of the charge, and a short explanation. We may ask for additional information to locate the transaction.
7. Your statutory rights
This policy does not limit any refund, cancellation, or consumer rights that apply to you by law.