1. What we collect
We may collect information you provide directly, including your name, email address, phone number, account details, preferences, instructions, and information you choose to share with Dialo.
When Dialo makes or receives calls or messages for you, we may process call and message metadata and, where necessary for the feature you use, the content of those interactions.
2. Why we use it
We use your information to provide the service, personalize Dialo, complete actions you request, maintain your account, prevent abuse, improve reliability, and communicate with you about the product.
3. Calls, messages, and consent
You are responsible for providing accurate contact information and for ensuring that any instructions you give Dialo comply with applicable laws and the rights of the people Dialo contacts. Dialo should not be used for spam, harassment, impersonation, or unlawful automated outreach.
4. Service providers
We may use trusted providers for hosting, authentication, analytics, payments, messaging, telephony, and AI processing. They receive only the information reasonably necessary to perform those services for us.
5. Selling data
We do not sell your personal information to advertisers.
6. Retention
We keep personal information only for as long as reasonably necessary to provide Dialo, meet legal or security requirements, resolve disputes, and enforce agreements. You may request account deletion, subject to records we are required to retain.
7. Security
We use reasonable technical and organizational safeguards designed to protect your information. No internet service can guarantee absolute security.
8. Your choices
You may update your account information, change permissions, opt out of non-essential communications, and request access to or deletion of certain personal information, subject to applicable law.
9. Children
Dialo is not intended for children under the minimum age required to consent to online services in their jurisdiction.
10. Changes
We may update this policy as Dialo evolves. If a change is material, we will provide reasonable notice through the service or another appropriate channel.
11. Contact
Questions about privacy can be sent to [email protected].